4.23.14
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| Sunrise in Ivyland – ominous skies |
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| pre-boot camp
the baby didn’t take the class….. |
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| Vanity Plate I saw today – Snippy?
feel free to share your sightings – maybe it will
make Picture of the Day!! |
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| A visit to the Veterinarian to get drugs for Weasel |
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saw my account To-Yo today.
Matt needs my creative services department
to make him some menus. |
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this is what a decorative gate looks like
before it becomes reality….
paper & pencil into metal….. |
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brother Ray with Ron Kass,
the guy he started horse shoeing with.
I worked with Ron’s son Jim at the stock exchange. |
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paid Porterhouse a visit.
They liked the wines I showed them –
a Rose’ & a red blend made with
Syrah, Tempranillo & Cabernet Franc |
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Tasting at KC Prime:
A couple house wines, a couple wines
from Cyprus. |
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| Casablanca: my new account! |
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| Adam with the Cyprus wines & red blend |
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ADOPTION UPDATE!
current photo of SIMON the kitty we found
a FUREVER home for FOUR years ago.
Success stories are always good!
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Most of the time, people don’t want a refund or a bonus. What they really want is for you to hear them and to do the right thing. What if every manager and every customer contact in your organization bought into that?
Here are some things you can do that don’t cost any money (but they certainly require effort):
Treat your employees with care and respect
Be consistent in your actions
Keep your promises
Take responsibility
When wrong, offer a heartfelt apology
Don’t be a jerk
Take the time to actually listen to people
Volunteer to handle the issue
Care
~Seth Godin |
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What would helen do? 